FAQ

How does it work?:

After placing an order for a piece of memorial jewelry, you will be sent detailed shipping information on how to send in your material. Once we receive it, you will be placed in a chronological queue. Based on when the material is received (The sooner you send it the sooner it gets done)

How much ash, fur, etc. do I need to send you?:

For ash, dirt, and other organic material, a teaspoon per piece. For fur and hair, a tuft the size of a quarter per piece. For whiskers, as much as you would like to be included in your piece

Can I combine materials?:

Yes! Whatever you send, we can work with.

Will I receive a notification when you receive my material?:

Due to the sheer volume of orders, you will not receive a notification when your material is in our possession. However, if you would like a confirmation for ease of mind - reach out to us via the store contact page or Instagram and we will be happy to provide you with a status update on your order.

How long will it take?:

Various factors cause a fluctuation in turnaround times. (Holiday's, order load, etc). However, you can generally expect your order to be at your doorstep 8-12 weeks after receiving your material.

Do you offer custom work?:

If you have an idea for a custom piece, please reach out to us via the store contact form or through Instagram DM and we will happily discuss designing a piece that is unique to you.

How do I take care of my jewelry?:

Store in a dry place, (Ideally in a sealed plastic bag when not in use) and try to avoid contact with chlorine, perfume, sunscreen, lotion, and other chemicals. You can clean your jewelry with a polishing cloth (sunshine polishing cloths are the best). Sterling silver and other precious metals are prone to tarnishing. It is best to avoid exposure to excessive submersion in water, chemicals, and extreme physical activity which can result in damage. 

Do you offer resizing?:

We currently do not offer resizing. To find your ring size, a cheap sizer can be purchased on amazon. Most jewelry stores will also size your finger for free! 

Do you offer repairs?:

Our jewelry is created to last a lifetime. We offer repairs for free forever! If you need a repair please reach out to us via Instagram DM or the store contact page.