Refund policy

We want you to be happy with your purchase from Mayniac Metals. Please read the following carefully regarding our returns and refunds:

Return Window

You have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn or unused

  • With tags and in original packaging

  • Returned with the receipt or proof of purchase

How to Start a Return

Contact us at mayniacmetals@gmail.com to start a return. Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

We will send you a return shipping label and instructions once your return request is accepted. Items sent back without prior authorization will not be accepted.

Damages & Issues

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Important — Custom & Memorial Items

Due to the personalized and sentimental nature of our memorial jewelry (made from ashes, fur, whiskers, or other personal materials), full refunds are generally not issued.

If you are unhappy with your purchase, we may offer partial refunds up to 25% or repairs depending on the situation. Please contact us within 7 days of receiving your item to discuss possible solutions.

Exceptions / Non-Returnable Items

  • Custom or personalized products

  • Sale items and gift cards

  • Perishable goods (food, flowers, plants)

  • Hazardous materials, flammable liquids, gases 

If you have questions about a specific item, please reach out to us.

Exchanges

To get the item you want fastest, please return your current item (if eligible), and once accepted, place a new order for the desired product.

European Union 14-Day Cooling Off Period

For shipments to the EU, you have the right to cancel or return your order within 14 days, no questions asked, provided the item is unused, in original condition, and with proof of purchase.

Refund Process

Once we receive and inspect your return, we will notify you if a refund or repair is approved. If approved, refunds will be processed automatically to your original payment method within 10 business days.

Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days pass after approval and you haven’t received your refund, contact us at mayniacmetals@gmail.com.